{"id":22428,"date":"2018-05-14T16:59:55","date_gmt":"2018-05-14T16:59:55","guid":{"rendered":"https:\/\/fr.custplace.com\/business\/?p=2770"},"modified":"2018-05-14T16:59:55","modified_gmt":"2018-05-14T16:59:55","slug":"la-mise-en-conformite-du-rgdp-pour-les-avis-clients","status":"publish","type":"post","link":"https:\/\/fr.custplace.com\/business\/la-mise-en-conformite-du-rgdp-pour-les-avis-clients\/","title":{"rendered":"La mise en conformit\u00e9 du RGPD pour les avis clients"},"content":{"rendered":"<p>Depuis plusieurs mois, on ne compte plus le nombre d&rsquo;articles et conseils concernant le\u00a0R\u00e8glement G\u00e9n\u00e9ral sur la Protection des Donn\u00e9es (RGPD ou GDPR pour <i>General <\/i><i>Data Protection <\/i><i>Regulation<\/i>).<\/p>\n<p>&nbsp;<\/p>\n<p>Mais il n&rsquo;en existe pas concernant la gestion et le traitement pour les avis clients.<\/p>\n<p>&nbsp;<\/p>\n<p>Or, cette nouvelle directive ainsi que le d\u00e9cret n\u00b0 2017-1436 du\u00a029 septembre 2017, ont un impact direct sur la collecte, la mod\u00e9ration et la restitution des avis clients.<\/p>\n<p>&nbsp;<\/p>\n<p>Voici donc une check list des 5 poins \u00e0 v\u00e9rifier avant la passage de la RGDP le 25 mai 2018.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><b>1. Actions mises en place pour le traitement des donn\u00e9es<\/b><\/p>\n<p>&nbsp;<\/p>\n<p>Il est n\u00e9cessaire de mettre ou de revoir en place les autorisations d\u2019acc\u00e8s aux donn\u00e9es, les process de transfert et de s\u00e9curisation des donn\u00e9es.<\/p>\n<p>&nbsp;<\/p>\n<p>Avant le RGDP, un changement important a eu lieu avec avec le d\u00e9cret n\u00b0 2017-1436 du\u00a029 septembre 2017\u00a0relatif aux obligations d\u2019informations relatives aux avis en ligne de consommateurs.<\/p>\n<p>&nbsp;<\/p>\n<p>Chaque site affichant des avis doit indiquer clairement :<\/p>\n<ul>\n<li>la date de publication de l&rsquo;avis, ainsi que celle de l\u2019exp\u00e9rience de consommation concern\u00e9e<\/li>\n<li>les crit\u00e8res de classement des avis, notamment le classement chronologique<\/li>\n<li>l\u2019existence ou non d\u2019une proc\u00e9dure de contr\u00f4le des avis<\/li>\n<li>l\u2019existence ou non de contrepartie fournie en \u00e9change d\u2019un avis<\/li>\n<li>le d\u00e9lai maximum de publication et de conservation d\u2019un avis<\/li>\n<li>les caract\u00e9ristiques principales du contr\u00f4le des avis<\/li>\n<li>la possibilit\u00e9 de contacter l\u2019auteur de l\u2019avis<\/li>\n<li>la possibilit\u00e9 ou non de modifier un avis et les modalit\u00e9s de modification<\/li>\n<li>les motifs justifiant un refus de publication<\/li>\n<\/ul>\n<p>Ces dispositions \u00e9tant prises, la RGDP ne mentionne pas d&rsquo;autre obligation sur l&rsquo;affichage et le traitement des avis.<\/p>\n<p>&nbsp;<\/p>\n<p><b>2. D\u00e9l\u00e9gu\u00e9 \u00e0 la protection des Donn\u00e9es (DPO)<\/b><\/p>\n<p>&nbsp;<\/p>\n<p>Il convient de nommer un D\u00e9l\u00e9gu\u00e9 \u00e0 la Protection des Donn\u00e9es (DPO) charg\u00e9 de la mise en \u0153uvre et de la conformit\u00e9 au r\u00e8glement sur la base des directives du RGDP.<\/p>\n<p>&nbsp;<\/p>\n<p><b>3. Registre des traitements de donn\u00e9es personnelles<\/b><\/p>\n<p>&nbsp;<\/p>\n<p>Il est n\u00e9cessaire de mettre en place un registre des traitements de donn\u00e9es personnelles d\u00e9finissant notamment les acteurs, la finalit\u00e9 du traitement effectu\u00e9 ainsi que les mesures de s\u00e9curit\u00e9.<\/p>\n<p>&nbsp;<\/p>\n<p><b>4. Gestion des risques <\/b><\/p>\n<p>&nbsp;<\/p>\n<p>Si vos donn\u00e9es personnelles sont susceptibles d\u2019engendrer des risques \u00e9lev\u00e9s pour les droits et libert\u00e9s des consommateurs (sant\u00e9, s\u00e9curit\u00e9, etc.), vous devez mener une \u00e9tude d\u2019impact sur la protection des donn\u00e9es (PIA \u2013 Privacy Impact Assessment).<\/p>\n<p>&nbsp;<\/p>\n<p>Cette \u00e9tude devra vous d\u00e9livrer les pr\u00e9conisations concernant la protection des donn\u00e9es (cryptage des donn\u00e9es, acc\u00e8s au serveur seulement \u00e0 travers un VPN, etc.), leurs sauvegardes et les sources de risques (mise en place de tests de p\u00e9n\u00e9tration r\u00e9guliers, analyse tu trafic sorant et entrant, etc.)<\/p>\n<p>&nbsp;<\/p>\n<p><b>5. Organisation des processus internes<\/b><\/p>\n<p>&nbsp;<\/p>\n<p>Enfin, vous devrez voir ou revoir l\u2019organisation des processus internes pour garantir un haut niveau de protection des donn\u00e9es personnelles<\/p>\n<p>&nbsp;<\/p>\n<p>Pour aller plus loin, et voir si vous r\u00e9pondez bien \u00e0 tous les crit\u00e8res du RGPD, vous pouvez consulter<a href=\"https:\/\/www.cnil.fr\/sites\/default\/files\/atoms\/files\/pdf_6_etapes_interactifv2.pdf\" target=\"_blank\" rel=\"noopener\"> le guide de la CNIL.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Depuis plusieurs mois, on ne compte plus le nombre d&rsquo;articles et conseils concernant le\u00a0R\u00e8glement G\u00e9n\u00e9ral sur la Protection des Donn\u00e9es (RGPD ou GDPR pour General Data Protection Regulation). &nbsp; Mais il n&rsquo;en existe pas concernant la gestion et le traitement pour les avis clients. &nbsp; Or, cette nouvelle directive ainsi que le d\u00e9cret n\u00b0 2017-1436 [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":22440,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[69],"tags":[],"class_list":["post-22428","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actu-custplace"],"acf":{"affichage_hp":false,"reporting":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>La mise en conformit\u00e9 du RGPD pour les avis clients<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment mettre vos avis clients en conformit\u00e9 avec le RGPD et garantir la protection des donn\u00e9es avec nos 5 \u00e9tapes cl\u00e9s.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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