{"id":6935,"date":"2022-03-14T15:57:43","date_gmt":"2022-03-14T15:57:43","guid":{"rendered":"https:\/\/fr.custplace.com\/business\/?p=6935"},"modified":"2025-09-30T23:02:17","modified_gmt":"2025-09-30T21:02:17","slug":"nouvelles-fonctionnalites-du-debut-dannee","status":"publish","type":"post","link":"https:\/\/fr.custplace.com\/business\/nouvelles-fonctionnalites-du-debut-dannee\/","title":{"rendered":"Nouvelles fonctionnalit\u00e9s Custplace du d\u00e9but d&rsquo;ann\u00e9e 2024"},"content":{"rendered":"\n<p dir=\"ltr\" data-identifyelement=\"214\">Apr\u00e8s la pr\u00e9sentation de la roadmap des projets 2022, nous avons commenc\u00e9 \u00e0 d\u00e9ployer les nouvelles fonctionnalit\u00e9s et adaptations suite aux retours des utilisateurs de notre solution.<\/p>\n<p dir=\"ltr\" data-identifyelement=\"214\">\u00a0<\/p>\n<p dir=\"ltr\" data-identifyelement=\"214\">Voici les nouveaut\u00e9s depuis le d\u00e9but de l&rsquo;ann\u00e9e :\u00a0<\/p>\n<p dir=\"ltr\" data-identifyelement=\"214\">\u00a0<\/p>\n<h2 dir=\"ltr\" data-identifyelement=\"214\">Matrice Customer Experience de plans d&rsquo;actions<\/h2>\n<p dir=\"ltr\" data-identifyelement=\"220\">Analyser le comportement des clients en fonction des diff\u00e9rents libell\u00e9s mises en place sur votre page. En fonction de l&rsquo;importance et la note de chaque verbatim, ces derniers sont plac\u00e9s sur une matrice appel\u00e9e Matrice exp\u00e9rience client. En effet, nous calculons la moyenne des notes associ\u00e9es au libell\u00e9 et le nombre de fois qu&rsquo;il a \u00e9t\u00e9 mentionn\u00e9 sur les avis.<\/p>\n<ol data-identifyelement=\"223\">\n<li dir=\"ltr\" data-identifyelement=\"224\">Acc\u00e9der \u00e0 votre espace manager<\/li>\n<li dir=\"ltr\" data-identifyelement=\"225\">Cliquer sur \u00ab\u00a0<strong dir=\"ltr\" data-identifyelement=\"226\">statistiques\u00a0\u00bb\u00a0<\/strong>puis \u00ab\u00a0<strong dir=\"ltr\" data-identifyelement=\"227\">statistiques verbatim\u00a0\u00bb<\/strong><\/li>\n<\/ol>\n<p dir=\"ltr\" data-identifyelement=\"228\">Il est n\u00e9cessaire de mettre un nombre de 8 \u00e0 15 libell\u00e9s pr\u00e9cis afin d&rsquo;avoir un r\u00e9sultat concret sur la matrice.<\/p>\n<p dir=\"ltr\" data-identifyelement=\"228\">\u00a0<\/p>\n<p dir=\"ltr\" data-identifyelement=\"228\">Demander \u00e0 votre chef de projet une d\u00e9mo pour pr\u00e9senter et activer la solution.<\/p>\n<p dir=\"ltr\" data-identifyelement=\"228\">\u00a0<\/p>\n<p dir=\"ltr\" data-identifyelement=\"228\">\u00a0<\/p>\n<h2 dir=\"ltr\" data-identifyelement=\"228\">Statistiques de diffusion des avis sur les plateformes tierces<\/h2>\n<p dir=\"ltr\" data-identifyelement=\"202\">V\u00e9rifier le nombre d&rsquo;avis collect\u00e9s avec Custplace puis qui ont \u00e9t\u00e9 diffus\u00e9s sur les plateformes tiers Google et PagesJaunes gr\u00e2ce aux partenariats de diffusions (syndication d&rsquo;avis)<\/p>\n<ol data-identifyelement=\"203\">\n<li dir=\"ltr\" data-identifyelement=\"204\">Se Connecter \u00e0 l&rsquo;espace manager.<\/li>\n<li dir=\"ltr\" data-identifyelement=\"205\">Cliquer sur \u00ab\u00a0<strong dir=\"ltr\" data-identifyelement=\"206\">Statistiques\u00a0\u00bb <\/strong>puis \u00ab\u00a0<strong dir=\"ltr\" data-identifyelement=\"207\">Avis clients\u00a0\u00bb.<\/strong><\/li>\n<li dir=\"ltr\" data-identifyelement=\"208\">Dans la statistique avis clients, aller en bas pour trouver le graphique.<\/li>\n<\/ol>\n<p data-identifyelement=\"209\"><strong dir=\"ltr\" data-identifyelement=\"210\"><img decoding=\"async\" class=\"fr-fil fr-dib inline-image\" src=\"https:\/\/fr.custplace.com\/business\/wp-content\/uploads\/2025\/09\/cTpUHJLD2lA8rEk2jpxGII8-3UywB4xO3A.png\" data-identifyelement=\"211\" \/><\/strong><\/p>\n<p dir=\"ltr\" data-identifyelement=\"228\">\u00a0<\/p>\n<h2 dir=\"ltr\" data-identifyelement=\"228\">R\u00e9ponses automatis\u00e9es pour chaque note<\/h2>\n<p dir=\"ltr\" data-identifyelement=\"185\">Automatiser les r\u00e9ponses de vos avis pour chaque note\u00a0<\/p>\n<ol data-identifyelement=\"186\">\n<li dir=\"ltr\" data-identifyelement=\"187\">Acc\u00e9der \u00e0 votre espace manager<\/li>\n<li dir=\"ltr\" data-identifyelement=\"188\">Cliquer sur\u00a0<strong data-identifyelement=\"189\">\u00ab\u00a0Automatisations\u00a0\u00bb<\/strong>\u00a0puis\u00a0<strong dir=\"ltr\" data-identifyelement=\"190\">\u00ab\u00a0R\u00e8gles de r\u00e9ponses et mod\u00e9ration\u00a0\u00bb.<\/strong><\/li>\n<li dir=\"ltr\" data-identifyelement=\"191\">Cliquer sur ajouter pour remplir les diff\u00e9rents champs\u00a0<\/li>\n<\/ol>\n<p data-identifyelement=\"192\"><img decoding=\"async\" class=\"fr-fil fr-dib inline-image\" src=\"https:\/\/fr.custplace.com\/business\/wp-content\/uploads\/2025\/09\/tlJJJMuMyOihDVbMnB87kEB90wHcqQ2O3g.png\" data-attachment=\"[object Object]\" data-id=\"101006293868\" data-identifyelement=\"193\" \/><\/p>\n<p dir=\"ltr\" data-identifyelement=\"228\">\u00a0<\/p>\n<p dir=\"ltr\" data-identifyelement=\"228\">\u00a0<\/p>\n<h2 dir=\"ltr\" data-identifyelement=\"228\"><strong>Cr\u00e9ation, fermeture et mise \u00e0 jour en temps r\u00e9el de votre r\u00e9seau<\/strong><\/h2>\n<p dir=\"ltr\" data-identifyelement=\"228\">Pour g\u00e9rer automatiquement votre r\u00e9seau de points sur Custplace, vous pouvez connecter votre CRM ou votre outil de Presence Management \u00e0 notre nouvelle \u00ab\u00a0API store\u00a0\u00bb\u00a0<\/p>\n<p dir=\"ltr\" data-identifyelement=\"228\">\u00a0<\/p>\n<p dir=\"ltr\" data-identifyelement=\"228\">Pour transmettre la documentation aux \u00e9quipes techniques : <a href=\"https:\/\/docs.google.com\/document\/d\/1uqwHMi2iyJPVxQqxZuUPyVJvNKqqilOhjLEszqaFugY\/edit\" data-abc=\"true\">cust.fr\/APIstore<\/a><\/p>\n<p>Demander \u00e0 votre chef de projet pour la mise en place de l&rsquo;API<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<h2>Interface de gestion en anglais<\/h2>\n<p dir=\"ltr\" data-identifyelement=\"228\">L&rsquo;interface Custplace manager est maintenant disponible en anglais.<\/p>\n<p dir=\"ltr\" data-identifyelement=\"228\">Pour changer de langue, aller dans le menu en haut \u00e0 droite puis cliquer sur la langue choisie :\u00a0<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"501\" src=\"https:\/\/fr.custplace.com\/business\/wp-content\/uploads\/2025\/09\/Custplace_Manager-4-1024x501.jpg\" alt=\"\" class=\"wp-image-6937\"\/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Apr\u00e8s la pr\u00e9sentation de la roadmap des projets 2022, nous avons commenc\u00e9 \u00e0 d\u00e9ployer les nouvelles fonctionnalit\u00e9s et adaptations suite aux retours des utilisateurs de notre solution. \u00a0 Voici les nouveaut\u00e9s depuis le d\u00e9but de l&rsquo;ann\u00e9e :\u00a0 \u00a0 Matrice Customer Experience de plans d&rsquo;actions Analyser le comportement des clients en fonction des diff\u00e9rents libell\u00e9s mises [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[69],"tags":[],"class_list":["post-6935","post","type-post","status-publish","format-standard","hentry","category-actu-custplace"],"acf":{"affichage_hp":false,"reporting":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Nouvelles fonctionnalit\u00e9s Custplace du d\u00e9but d&#039;ann\u00e9e 2024<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez les nouvelles fonctionnalit\u00e9s de Custplace : matrice d&#039;exp\u00e9rience client, statistiques de diffusion, r\u00e9ponses automatis\u00e9es, gestion de r\u00e9seau via API et interface en anglais\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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