Lost items service....useful?
Dear FLIXBUS
I would like to thank you for an e-mail from February 22nd 2017 that I have received regarding my lost item.
I am writing you to express my disappointment, frustration and mistrust with FLIXBUS.
On the 09.02.2016 I used your service from Vienna to Munich.
And on the 10/02/2016 I traveled overnight from Munich to Paris porte maillot (arrived the 11/02/2017 at 8h30/8H50)
Unfortunately, I left a COS shopping bag (with a dress, a box and a mug) behind me when I exited the bus. I ran back to the gate where the bus had already left to get cleaned as I was informed.
The bag did not only contain a 90€ dress , it was more a personal gift from my husband)
I will not accuse anyone of stealing or throwing away my bag. However I am questioning your operational services.
How can a bag disappear and was left behind in a bus? (in the drop off area that is under surveillance cameras) which got cleaned and then driven back to the terminal.
I would like to precise that there were no other guests coming in the bus after the stop at Paris Porte Maillot.
Indeed, I should have never left my bag behind. But I am a human and as your company says « Did you leave something behind on the bus due to all the excitement, anticipation or relaxation?
Or did you find something on one of our buses that does not belong to you? » I am not the only one who forgets things in a bus but will I forget about the experience I had? What is the last impression your company leaves?
Customer reviews are important to improve the service of a company and it is important to take them seriously.
There are many ways to respond to a long review like this. How does FLIXBUS handle this review? Hopefully with more care than my lost bag.
Thank you for your understanding.
C.L
il y a 7 ans
