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Scum. Late announcement of the flight status, and gate closing at the same time as the boarding announcement. Air France tries to cheat their clients.

Toulouse airport. I am a gold member, so I was in the lounge with my daughter. We were observing the screen all the time to check our flight status. The boarding of our flight to Paris Orly af6131 was not displayed on the screen until 15:42, and none of the crue members gave us a sign that we had to go to the gate. When finally the boarding was displayed on the screen we went directly to the gate, and just in front of us the gate was closed by the team member who saw us approaching the gate (literally 5 seconds before we arrived). I was begging them to let us pass (thought it wasn’t even my fault that the boarding wasn’t announced). I was crying and asking for a solution for me and my daughter, but they simply kicked me off by saying that I have to find a solution myself at their sales desk (of course for my money). It is outrageous behaviour and the way they treat their clients by:
1. Not announcing the flight boarding properly in the zones of the airport
2. announcing the boarding last call at the last moment, and still when you arrive they are closing the doors just in front of you
3. not trying to help and find any solutions for their loyal clients (I am good)

Simply I am sure it is the way airfrahce is trying to gain more money, it’s a real scum, when they don’t announce the flight and then you have to pay from your pocket to buy a new ticket. Of course I did not buy a new ticket and would never do. Moreover o will go to the court and ask them for compensation. I have screenshots of all the announcement with time they were sent. I hate airfrance with their awful service and inhuman treatment. Tatiana Shchedrina.

Par Tatiana il y a 6 ans
Date d'expérience le 10/06/2019

Cet avis intitulé « Scum. Late announcement of the flight status, and gate closing at the same time as the boarding announcement. Air France tries to cheat their clients.  » posté sur Custplace respecte notre charte Vous pouvez laisser un commentaire ou un avis , attribuer une note, poser une question publiquement depuis nos espaces de confiance. En savoir plus

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