A fuir!

A fuir! J'ai commandé un bouquet pour livraison au Brésil le 27 septembre (commande 80103175). Le bouquet n'est jamais arrivé. Les reponses à mes relances se bornent à l'envoi répétitif d'un message automatiquement généré dont je joins une des variantes ci-après. Vous aurez été avertis :)
I’m very sorry your order is still delayed and for the frustration this has caused.
I have reached out to our local supplier to request an immediate update on the status of your delivery, and we’re currently waiting for their response. As soon as they get back to us, I will update you right away with the latest information.
Regarding your request for a reimbursement, I understand your concern. As per our terms and conditions, we’re unable to issue refunds for delivery delays, as these are outside of our direct control.
I apologize again for the delay and appreciate your patience while we await the supplier’s update. I will follow up with you as soon as we hear back.
Best regards, Sarah from FloraQueen
Happy to help you. Floraqueen team. Flowering the world.