BAD !

UPS: "Lost" My Package? More Like Stolen.
A 130x100 cm box, covered in multiple labels, with the recipient's address written in bold black marker to make absolutely sure it couldn't be missed — and UPS still managed to "lose" it. Let's be honest: a package that size, that clearly marked, doesn't just vanish. This wasn't an accident. This was negligence at best, theft at worst.
After a so-called "investigation" that felt more like a formality than an actual effort, UPS offered a refund that barely scratches the surface of what was lost — an insult dressed up as compensation.
And the customer service? Absolutely useless. Scripted responses, zero accountability, and not a single real answer.
If you value what you're shipping, do not trust UPS with it. You'll pay for a service they won't deliver, and when things go wrong, they'll do everything they can to avoid taking responsibility.
Zero stars if it were possible.

Date d'expérience le 01/07/2026