AGODA NOT RELIABLE and DISHONEST TERRIBLE customer

AGODA : NOT RELIABLE and DISHONEST TERRIBLE customer service
I booked a hotel through AGODA(Booking Ref 220417027), once my booking succesfuly ends ,my card had been charged , but i didn’t receive a booking confirmation , one day after, they sent me an email It said that my booking is cancelled due to a system failure with no chages requies !!!!! but my money was removes so if the system is in failure it is not my business !!
I have taken a screen shot with my booking details and also i get the number of transaction from my bank .
There is no way to contact them, only a digital recording and no one is responding to my emails anymore, , i need to speek with a real person who can help me ??? IT HAD BECOME INCREASIGLY FRUSTRATING !!!
They are NOT REALIABLE. I do NOT RECOMMEND !!!!!!!
AVOID this company and choose others mor reliable such us booking , tripadvisor and amoma !!!!