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The house smelled of damp (furniture, wardrobe, bed ...
The house smelled of damp (furniture, wardrobe, bed clothes, pillows). Mice everywhere (in the bathroom, in the toilet) The heaters are rusty and dirty. The toilet lid was rusty and dirty. The kitchen equipment and the kitchen were in a very bad state of repair. Practically no cleaning products, no kitchen towels, no slime. The coffee machine is very bad, there are no basic foodstuffs like coffee, salt in the house. The yard was not tidy at all, we couldn't use the barbeque because we were afraid of setting everything on fire.
NO internet, how is it possible to rent a house nowadays without internet?
Dear Mrs., Mr. Janutenaite,
We thank you for your feedback and are very sorry to learn today about all these issues.
To provide the best customer service, please note that our Poplidays travel consultants remains available for all our travelers: we could have intervened during your stay and found solutions to improve your experience before the end of your stay.
Our local partner agency, which manages the accommodation, has just been informed of all problems encountered during your vacation, so that it can rectify them and ensure the satisfaction of our future travelers.
We would also like to inform you that basic products (food, cleaning, etc.) or even WIFI access are not mandatory in a rental, although we strongly advise our partners to do so, in order to meet the travelers' expectations.
Do not hesitate to contact us if you require further information.
Best regards, Mathias from Poplidays
il y a 2 ans
