Review for TER SNCF – Mathieu
During our recent journey from Strasbourg to Mulhouse, Mathieu, the train manager and ticket conductor, left a lasting impression on us with his exceptional service. From the start, his kindness and professionalism stood out. He was approachable, attentive, and went out of his way to ensure our trip was smooth and enjoyable.
Mathieu's knowledge of the region added a special touch to the journey, and his ability to connect with passengers made the experience even more memorable. It’s clear that he genuinely cares about the people he interacts with, which made us feel valued and at ease.
It’s rare to encounter someone who brings such warmth and dedication to their role. Mathieu is truly an asset to TER SNCF, and I hope his outstanding efforts don’t go unnoticed. Thank you, Mathieu, for making our trip so much better!